Frequently asked questions

Epos One is cloud software for running a shop, cafe or restaurant: a till, self checkout, stock, reporting and, for restaurants, table bookings and a kitchen display. It runs in the browser on the devices you already have.

It is free to start. After a 14 day trial of everything, small shops can stay on the free Starter plan. Beyond its limits you pay a small amount for each extra outlet or till. See the pricing page.

The free Starter plan keeps the last 28 days of sales history, so accounts never grow without limit. You can download everything as CSV files from the Export data page whenever you like, and we email you a week before older records are removed. Your products, customers, staff and settings are never removed, and paid accounts keep their full history.

No. Sign up with your email and you can start straight away.

No. It works on the tablets, computers, printers and card machine you already own. See what works.

Yes. You can buy equipment outright, or rent it and pay monthly. Our hardware store is coming soon, and until it opens you can send an enquiry on the hardware page and we will come back to you with a quote. Any rental terms are confirmed on your quote.

We mainly supply Sunmi for tills, handhelds and kiosks, Star and Epson for receipt printers, and Zebra for barcode and label printers. We can also supply card readers, cash drawers and barcode scanners as you need them.

Yes. You can take card payments through Stripe, or keep using the machine you have and record the sale in Epos One so your reports are complete.

Your till keeps working and takes cash sales, which are sent when the connection returns. Some things need a connection, such as card payments, gift card and loyalty checks and bookings.

No long contract. You can stop at any time.

Yes. Pick your currency and timezone when you sign up, from more than 40 currencies, and prices, receipts and reports are written the way you expect. You can name your tax whatever it is called locally, such as VAT, GST or sales tax. Our own plans are billed in pounds. If your outlets are in different countries, the Multi currency add on lets each outlet use its own currency.

Yes. Add each outlet to the same account, each with its own tills, staff and stock.

Yes. Table bookings with a form for your own website, deposits, joined tables, a floor view and a kitchen display are available as add ons.

You own your business data and can take your reports and records with you. Each business can only see its own data. Our privacy policy explains the rest.

An Android tablet app is on the way, and iPad after that. Until then Epos One runs in the browser on any device, and you can add it to your home screen.

Yes. Resellers run Epos One under their own name, colours and logo. See for resellers.

Email hello@eposone.net and we will come back to you as soon as we can.